Returns & Exchanges

At Legacy Billiards, we stand behind the quality of our heirloom-grade game room furniture and offer a comprehensive return policy to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to assist with a streamlined exchange or refund process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer service team via email or our online portal to provide your order number and the reason for your return.

• 2.
  Receive Return Authorization

  Once approved, we will issue a Return Merchandise Authorization (RMA) number and detailed shipping instructions to ensure your furniture is handled correctly.

• 3.
  Secure Packaging

  Carefully repackage your items in their original shipping crates or boxes, ensuring all hardware and components are included to prevent damage during transit.

• 4.
  Inspection and Refund

  Upon receipt at our warehouse, our technicians will inspect the items for quality assurance and process your refund or exchange within 7-10 business days.